Privacy Policy

Arctus (“Arctus”, “we”, “us”, “our”) is an Australian software and AI consultancy. This policy explains what personal information we collect through this website, how we use it, and the choices you have. We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Information we collect

We keep the information we collect to a minimum.

• Information you give us. When you submit the contact form or email us, we collect your name, email address, company or organisation (if provided), and the contents of your message.
• Technical information. Like most websites, our hosting provider records standard server logs (such as IP address, browser type and pages requested) for security and reliability. This site does not run advertising or cross-site tracking.

How we use it

• To respond to your enquiry and discuss potential work.
• To provide, maintain and improve our services and this website.
• To meet legal, security and record-keeping obligations.

How the contact form is processed

Contact form submissions are delivered to us through a third-party form provider, which transmits your message to our email and does not use it for its own marketing. Your message is then handled by us directly.

Sharing your information

We do not sell your personal information. We share it only with service providers who help us operate the site and communications (for example, our website host and form provider), and only as needed for those services, or where required by law.

Storage and security

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, and we retain it only for as long as needed for the purposes above or as required by law.

Your rights

You may request access to, correction of, or deletion of the personal information we hold about you. To make a request or ask a privacy question, email contact@arctus.com.au. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (oaic.gov.au).

Cookies

This website does not use tracking or advertising cookies.

Changes to this policy

We may update this policy from time to time. The “last updated” date above shows when it was last revised.

Contact

Privacy enquiries: contact@arctus.com.au.